1. Project planning

• A detailed assessment of the customer’s business plan and the implication on the cloud project is performed.

• A rough-cut project plan for the project is created. High-level goals are aligned with the customer’s business plan, roles of participants identified and rough-cut milestones and activities are agreed.

2. Training

Customers receive detailed training on all aspects of the Intalio|Cloud solution. The training is performed by the Cloud Expert and delivered at customer site. This allows all involved participants to understand the possibilities of the Intalio|Cloud applications as well as of the PaaS and IaaS layers. For customers that have gone through a Proof-of-Concept before, the training is limited to new project members.

3. Detailing of Project Plan and Go-Live Plan

A detailed and holistic project plan including all aspects of the customer’s SaaS solution is created:

o Go-to-Market
o Application provisioning & sign-up
o Billing and pricing
o Service Level Agreements
o Required product adaptations
o Support training and ramp-up
o Integration with the customer’s environment
o Training and Demos
o Testing and go-live support

4. Implementation

The project team is implementing the activities defined in the project plan.

5. Go-Live Preparation

• Final testing
• Pilot customer program